IT Support & Infrastructure Specialist | Junior Software Tester
I provide professional IT and technology services to businesses under the name Volkan Cavus IT Solutions. My areas of expertise include workstation deployment, remote and on-site IT support, network and connectivity solutions, software installation and configuration, IT security, consulting, and software testing.
I assess businesses’ existing IT infrastructure and requirements to identify suitable solutions, providing professional support tailored to their needs throughout implementation and technical support processes. My goal is to help businesses make their IT environments more reliable, efficient, and sustainable.
ABOUT
SKILLS
Areas of Expertise
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Microsoft 365
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Cybersecurity
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Cloud Solutions
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Home Office & Small Business Networking
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Network And Cloud Security
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Technical Support
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Software Testing & Quality Assurance
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Workstation Deployment & Configuration
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Corporate Email Security ( SPF,DKIM,DMARC )
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Google Workspace
March 2026
IT Support Specialist (IBM Professional Case Studies)
IBM
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Advanced Troubleshooting: Diagnosed and resolved complex hardware, software, and peripheral issues in Windows ecosystems using IBM’s systematic methodology.
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Cloud Infrastructure & Network Management: Successfully managed enterprise infrastructure scenarios by configuring VPCs, IAM policies, and Firewall rules on IBM Cloud.
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End-to-End System Management: Completed hands-on case studies on network protocols, including SOHO network setup, VPN configuration, and proxy server management.
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Cybersecurity & Incident Response: Successfully simulated end-to-end phishing analysis, session hijacking scenarios, and MFA implementations with a 100% success rate.
December 2025-Present
Freelance QA Test Specialist
Tester Work
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Testing Processes: Conducted comprehensive functional and localization testing for a global tech giant's AI assistant on the Android 16 platform.
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Technical Reporting: Documented critical UI/UX and functional bugs with a 100% acceptance rate using ADB Logcat and Rageshake protocols.
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Quality Feedback: Achieved the highest-tier tester ranking on the platform after receiving "Great job!" feedback from global QA teams.
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Localization Strategy: Successfully completed linguistic accuracy and technical stability audits for the Turkish market during pre-launch closed beta cycles.
WORK EXPERIENCE
CERTIFICATIONS
Travel & Hospitality Platform — Regression & Localization QA
Performed regression and Turkish localization testing across Windows/Chrome, iOS/Safari mobile web, and Android. Covered hotel, activity, restaurant, and trip flows; reported an accepted text-truncation issue and documented unavailable scenarios as blocked.
PROJECTS
LET'S WORK TOGETHER
Volkan Cavus IT Solutions
IT Infrastructure & Support
Cybersecurity
Software Testing
contact@volkancavus.com
Istanbul, Türkiye